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Intimacy, familiarity and continuance intention: An extended expectation–confirmation model in web-based services

Digital MarketingConsumer ResearchCommunicationOnline Customer BehaviorConsumer EngagementManagementConsumer BehaviorUser PerceptionExtended Expectation–confirmation ModelUser AcceptanceUser ExperienceTrustContinuance IntentionMarketingWeb-based ServicesTechnology Acceptance ModelInteractive MarketingInterpersonal RelationshipsArts