2006 · 12 citations · 0 references
ArtsDesignHuman-computer InteractionService DesignUser Experience DesignCustomer Experience ManagementExperience DesignAction Plan DevelopmentCustomer Interaction DesignPolicy Framework DesignTelecommunication InfrastructureUser Satisfaction AssessmentUser Satisfaction Measurement
The present paper introduces the telecare user experience guidelines under development in the European Telecommunication Standards Institute (ETSI), www.etsi.org, co-funded by the European Commission and EFTA.This work is performed under the policy framework defined by the European Commission's e-Europe 2005 action plan, by and in close collaboration between major industry players and ETSI.