The Role of Justice in Determining Relationship Quality

Abstract

Relationship quality includes satisfaction, trust, and commitment. The prior marketing literature has only explored the “construct” relationships among justice, satisfaction, trust, and commitment. However, the “type” relationships among them are not clear. This study reviews the literature to verify that justice (distributive justice, procedural justice, and interactional justice), satisfaction (economic satisfaction and non-economic satisfaction), trust (ability trust, benevolence trust, and integrity trust), and commitment (affective commitment, continuance commitment, and normative commitment) exist in various types and in particular clarifies the linkage relationships among the types.