Planning Review · 1996 · 87 citations · 0 references
ManagementKnowledge ManagementQuality ManagementKnowledge SharingPerformance MeasurementBenchmarkingKnowledge Management SystemsPerformance EvaluationProductivity BenchmarkingProductivity ManagementBenchmarking MetricsEmployee Performance BenchmarkingKpi Benchmarking
This article is based on the results of a benchmarking study of knowledge management that was initiated at the Knowledge Imperative Symposium in Houston, Tex., in September 1995. The symposium was co‐sponsored by Arthur Andersen and the Houston‐based American Productivity & Quality Center.