Making people feel good: Workers' constructions of meaning in interactive service jobs

The Presentation of Self in Everyday Life.

Kaspar D. Naegele, Erving Goffman · American Sociological Review · 1956 · 26.2K citations

Social Sciences, Psychology, Social Psychology +14

The Managed Heart: Commercialization of Human Feeling

John E. Tropman, Arlie Russell Hochschild · Journal of Policy Analysis and Management · 1984 · 8.8K citations

Business, Marketing, Advertising +2

The Managed Heart: Commercialization of Human Feeling

Duncan H. Spelman, Arlie Russell Hochschild · Academy of Management Review · 1985 · 3.4K citations

Business, Marketing, Advertising +2

Job Queues, Gender Queues: Explaining Women's Inroads into Male Occupations.

Judith Lorber, Barbara F. Reskin, Patricia A. Roos · Contemporary Sociology A Journal of Reviews · 1991 · 867 citations

Social Sciences, Gender Studies, Insurance +17

Hard Choices: How Women Decide about Work, Career, and Motherhood.

Debra A. Friedman, Kathleen Gerson · Contemporary Sociology A Journal of Reviews · 1987 · 459 citations

Social Sciences, Demography, Sociology +13