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The measurement of shop‐floor job satisfaction: The convergent and discriminant validity of the Worker Opinion Survey
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1982
Year
Customer SatisfactionQuality Of LifeWorker Opinion SurveyJob PerformanceHuman Resource ManagementWorker Well-beingOrganizational BehaviorEmployee AttitudeManagementResearch InstrumentShop‐floor Job SatisfactionWork AttitudeHospitality IndustryJob AnalysisJob SatisfactionJob Descriptive IndexMarketingBusinessDiscriminant ValiditySurvey Methodology
The Worker Opinion Survey, developed by Cross (1973), is a useful job satisfaction instrument with many desirable features. However, it has not been validated to any extent. The present paper reports a study which examined the convergent and discriminant validity of the Worker Opinion Survey in relation to the Job Descriptive Index in a variety of ways. The results supported the validity of the Worker Opinion Survey and strengthened its usefulness as a research instrument.