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William DeLone, Ephraim R. McLean · Information Systems Research · 1992 · 10.5K citations

Total Quality Management, Customer Satisfaction, Engineering +18

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Fred D. Davis · International Journal of Man-Machine Studies · 1993 · 4.7K citations · Full text

Customer Satisfaction, Technology Acceptance Model, Information Technology Management +9

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Marketing, Innovation Study, Innovation Adoption +11

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Industrial Design, Technological Diffusion Approach, Organizational Communication +15