Knowledge Transfer in IT Offshore Outsourcing Projects: An Analysis of the Current State and Best Practices

Abstract

Knowledge transfer is one of the most critical success factors in IT offshore outsourcing projects and in many cases extremely underestimated. Compared to in-house or onsite projects, a much higher complexity appears in globally distributed projects. Not only language barriers but also other challenges such as cultural differences, diverse time-zones, distinct methods and approaches, as well as varied infrastructural equipment, may cause problems which negatively impact knowledge transfer, and in consequence, the overall success of a project. In order to minimize risks during knowledge transfer, we conducted a research study based on a literature review and expert interviews. The result of our study was a collection and description of best practices and the development of recommendations by linking proven solutions to identified problem areas.