Orthopaedic Nursing · 1994 · 27 citations · 0 references
MedicineMedical-surgical NursingOrthopaedic SurgeryHealth Services ResearchOrthopedic NursingOrthopedicsCustomer SatisfactionHealth Workforce EvaluationInpatient CarePatient SatisfactionPatient Satisfaction MeasurementResource UtilizationClinician SatisfactionEmployee Satisfaction SurveysHospital Patient SatisfactionPatient Satisfaction AnalysisPatient Satisfaction EvaluationPatient Satisfaction Survey DesignSatisfactionSatisfaction Surveys
Response to call lights is an importance indication of patient satisfaction. At St. Luke's Medical Center, Milwaukee, Wisconsin, follow-up satisfaction surveys ask patients if the nurses were prompt in responding to their needs, i.e., response to patient call lights. Satisfaction scores for the orthopaedic unit indicated dissatisfaction with response to call lights. This data was used to adjust staffing patterns and develop a job description for a new category of nursing staff, the Unit Assistant.