Exploratory study to identify critical success factors penetration in ERP implementations

Abstract

Over the years, Enterprise Resource Planning (ERP) systems have proved themselves as a practical answer to link all Enterprise-wide operations. Despite robust ERP software packages available in the market with heavy investments in their respective R&D budgets, many ERP implementations fail, thus burning a big hole in corporate budgets. Past and current research delves into Critical Success Factors (CSF). In this study, we explore the penetration of CSF, that is, CSF usage for enhancement of efficiency and effectiveness, of ERP Implementations. In this respect, a research instrument in the form of structured questionnaire has been used to extradite information from the respondents working on ERP Implementations about the current usability of CSF in ERP Implementations. Hypotheses were formulated to determine the extent of CSF penetration, which were then tested by applying the Chi-Square Test for acceptance or rejection of Hypotheses.