Process mapping in successful ERP implementations

Michael D. Okrent, Robert J. Vokurka

Industrial Management & Data Systems · 2004 · 115 citations · 17 references

Concepts

Abstract

This paper discusses the six core business processes and supporting technology that are impacted by an enterprise resource planning (ERP) implementation. It begins with a brief history of the evolution of ERP and the information systems technology that enabled its development. A discussion of project implementation team preparations is followed by a description of process mapping and its significance to the success of an ERP implementation. Highlights of “As-Is” and “To-Be” process mapping and change management conclude the paper.

References

17