Journal of Business Strategy · 1993 · 68 citations · 0 references
ManagementQuality ManagementStrategic ManagementQuality AssuranceQuality PlanningTotal Quality ManagementGlobal Quality ManagementInternational Quality ManagementQuality LeadershipQuality Management SystemsQuality StandardsQuality StrategyTotal Quality Management Leadership
The guru of the international quality movement explains what keeps going wrong with so many American efforts at total quality management.