Public Relations Review · 2007 · 271 citations · 0 references
Social SciencesCommunicationCrisis ManagementInterpersonal CommunicationOrganizational CommunicationCrisis CommunicationCrisis MessagingCrisis ResponseRelationship MaintenanceRelationship ManagementSupportive CommunicationCrisis Communication ChannelsCrisis Communication ManagementCrisis Dialogue