Satisfaction with distance education: Evaluation of a service template

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Social Sciences, Communication, Social Psychology +7

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Peter Long, Tony Tricker, Margaret Rangecroft et al. · Total Quality Management · 1999 · 52 citations

Education, Higher Education, Education Reform +7

Towards a Simple, Visual Representation of Fit in Service Organizations:The Contribution of the Service Template

Roy Staughton, Christine Williams · International Journal of Operations & Production Management · 1994 · 26 citations

Business, Management Information Systems, Operations Management +17

What is Important to Distance Education Students?

Margaret Rangecroft, Peter Long, Tony Tricker et al. · Open Learning The Journal of Open Distance and e-Learning · 1999 · 12 citations

Education, Higher Education, Distance Education +10

The Evaluation of Course Quality Through a Service Template

Peter Gilroy, Peter Long, Margaret Rangecroft et al. · Evaluation · 1999 · 12 citations

Education, Educational Assessment, Higher Education +14