Journal of Nursing Care Quality · 2007 · 10 citations · 6 references
ManagementHealth Care ManagementQuality ManagementContinuous ImprovementHealthcare Quality ImprovementQuality ImprovementCustomer Satisfaction ImprovementHealth Care QualityQuality Of CareService Delivery EvaluationService QualityService Quality ImprovementHealthcare Service ImprovementMeal Service SystemsPerceived Quality Of CareQuality Of Care EvaluationQuality Of Care MetricsSatisfaction MeasurementService ImprovementUser Satisfaction Measurement
In the absence of a national measurement system, private vendors of satisfaction measurement and improvement services have played a crucial role in the quality movement in the assisted living industry. Survey responses from 175 resident-family dyads at 20 facilities were analyzed to identify priorities for service improvement from the customers' perspective. They include improving care provided by aides and management, meal service, and activities. Practical solutions for addressing these issues are presented.
6
Using Proxies to Evaluate Quality of Life
Arnold M. Epstein, Judith A. Hall, Janet Tognetti et al. · Medical Care · 1989 · 308 citations
The Validity of Proxy-Generated Scores as Measures of Patient Health Status
Margaret Rothman, Susan C. Hedrick, Kris Bulcroft et al. · Medical Care · 1991 · 259 citations