Performance measurement in facilities management: driving innovation?

TLDR

The study investigates how performance measurement and benchmarking in facilities management can drive industry innovation. The authors evaluate key issues in performance measurement and assess the feasibility of applying benchmarking techniques to gauge facilities performance. The study concludes that a comprehensive benchmarking-based performance measurement system can serve as a business tool and catalyst for innovation in facilities management, opening new strategic perspectives.

Abstract

Purpose This paper aims to examine the state of knowledge of performance measurement in facilities management, in particular regarding the concepts underlying benchmarking in relation to its ability to drive innovation in the industry. Design/methodology/approach An evaluation of the key issues surrounding performance measurement and the effective application of benchmarking systems are examined, exploring the possibility of applying a benchmarking technique to measure facilities performance. Findings The paper suggests that a fully developed performance measurement solution via effective benchmarking can deliver as a business tool in facilities management (FM), whilst acting as a driver in the innovation process. Practical implications With the nature of performance measurement having changed over the past few decades, the paper acts as a catalyst to how performance measurement systems and techniques operate within FM and stimulate innovation. Originality/value By adopting the notion of innovation to performance measurement, the paper highlights new areas of thought to facilities management and how performance measurement is strategically applied to the industry.