Towards Goal Elicitation by User Observation

Abstract

Knowledge workers put a lot of effort during every day’s work in structuring their own information. This is often done with the help of email tools, file directories, or bookmarks. The recently started research project EPOS 1 investigates ways to assist users in providing adequate and task-specific support. The envisioned system will observe the user’s work as well as his ways of information handling and automatically learn and identify his goals, intentions, structures, ontologies, and work processes. Towards the user, a sophisticated knowledge workspace shall act as an adaptive assistant proposing follow-up working steps and providing (how-to) information as