Challenges of Social Business Process Management

Abstract

Social BPM is the practice of actively involving all relevant stakeholders into a BPM endeavor through the use of social software and its underlying principles. This allows enhancing the correctness, completeness, acceptance, and usefulness of process models by leveraging the domain as well as method knowledge of an extensive community of actors. However, the large number and variety of contributors and contributions also gives rise to a number of challenges, which are examined in this paper.