Journal of Change Management · 2006 · 18 citations · 25 references
ManagementInformation SystemsManagement Information SystemsChange ImplementationOrganizational ChangePolicingChange AdoptionLeading Organizational ChangeOrganizational Change ManagementPolice AdministrationTransition ManagementChange Management ProcessEnd User AdoptionOrganizational Change FailureOrganizational Change SuccessOrganizational Transition ManagementPolice Organizational ChangeTechnology Adoption In PolicingTechnology Transition Management
Abstract Organizations face a high rate of failure when introducing technological change. This article presents the results of a study conducted on the end-users of a successful technological change in a police service. It describes the method used to manage the transition, and pinpoints a number of factors related to the success. This change was introduced without undesirable side effects. It seems that the guidance provided to the end-users played a determinant role. Keywords: Transition managementchange managementtechnological changesupport to end-users
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