International Journal of Health Care Quality Assurance · 2004 · 42 citations · 31 references
ManagementHealth Care ManagementQuality ManagementPatient SafetyQuality ImprovementTotal Quality ManagementContinuous Quality ImprovementHealth Care QualityHealthcare Quality ManagementQuality Improvement StrategyQuality Management SystemsQuality Of CareCare Quality MeasurementCare Quality MonitoringHealth Care Quality MeasurementHealthcare Quality AssessmentHealthcare Quality MeasurementQuality Improvement PlanningQuality Of Care AssessmentQuality Of Care Evaluation
In this article, the total quality programme in the Spanish healthcare system (1986-1992) and the subsequent quality improvement steps that have led to definition and implementation of such an integrated framework, seeking a quality management system and patient safety, are discussed.
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Crossing the Quality Chasm: A New Health System for the 21st Century
BMJ · 2001 · 10.8K citations
The Nature of Adverse Events in Hospitalized Patients
Lucian L. Leape, Troyen A. Brennan, Nan M. Laird et al. · New England Journal of Medicine · 1991 · 3.8K citations
On error management: lessons from aviation
Robert L. Helmreich · BMJ · 2000 · 1.3K citations · Full text