Communications of the ACM · 2002 · 290 citations · 7 references
ManagementKnowledge ManagementOrganizational BehaviorKnowledge CaptureKnowledge CreationKnowledge SharingCognitive LoadCognitive WorkloadInformation HierarchyInformation ManagementKnowledge AcquisitionCognitive Load In SearchInformation Collection BurdenInformation OverloadInformation Overload ManagementKnowledge SeekingKnowledge UtilizationKnowledge WorkersPersonal Capacity
Overwhelmed by the organizational imperative to collect every kind of information available, and finding technical solutions generally miss the point, knowledge workers need to improve their personal capacity for inquiry.
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