M-S-QUAL: Mobile service quality measurement - Concepedia

Concepedia

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M-S-QUAL: Mobile service quality measurement

187

Citations

43

References

2015

Year

Eugenia Y. Huang, Sheng-Wei Lin, Ya-Chu Fan

Electronic Commerce Research and Applications

Total Quality ManagementCustomer SatisfactionService QualityQuality MetricService AssuranceBusinessMobile ComputingCommunicationMarketing

References

	Year	Citations

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