2007 · 172 citations · 26 references
BusinessComputer ScienceInformation SystemsHuman-computer InteractionInformation RetrievalUser Experience DesignClickstream AnalysisSession AnalysisUser Behavior AnalysisWebsite Traffic AnalysisOnline Browsing BehaviorRecurrenceRecurrence Rate AnalysisUsage Statistics AnalysisUser Interaction AnalysisUser Support SystemsWeb Browser Timeline AnalysisWeb Usage Mining
This paper presents results of an extensive long-term click-stream study of Web browser usage. Focusing on character and challenges of page revisitation, previous findings from seven to thirteen years ago are updated. The term page re-visit had to be differentiated, since the recurrence rate--the key measure for the share of page revisits--turns out to strongly depend on interpretation. We identify different types of revisitation that allow assessing the quality of current user support and developing concepts for new tools.
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