Publication | Open Access
USING TASK CLARIFICATION, GRAPHIC FEEDBACK, AND VERBAL FEEDBACK TO INCREASE CLOSING‐TASK COMPLETION IN A PRIVATELY OWNED RESTAURANT
61
Citations
3
References
2005
Year
Customer SatisfactionIndependent Task CompletionTask AnalysisHospitalitySocial SciencesPsychologyProgram EvaluationInformant Functional AssessmentGraphic FeedbackTask CompletionPerformance AssessmentManagementHospitality MarketingUsing Task ClarificationFunctional Assessment ResultsBehavioral SciencesTask PerformanceBehavior-analytic AssessmentUser ExperienceExperimental PsychologyPerformance StudiesBusinessFood ServiceHospitality Management
An informant functional assessment was used to evaluate closing-task completion by servers and dishwashers at a restaurant. Based on the functional assessment results, an intervention consisting of task clarification, posted graphic feedback, and verbal feedback was implemented and evaluated with a multiple baseline design across two groups of employees. Results showed an increase of 15% and 38% in task completion for the two groups.
| Year | Citations | |
|---|---|---|
Page 1
Page 1