Concepedia

Healthcare in the New Vietnam: Comparing patients’ satisfaction with outpatient care in a traditional neighborhood clinic and a new, western-style clinic in Ho Chi Minh City

Sonny Tat, Donald A. Barr

Social Science & Medicine · 2005 · 11 citations · 15 references

Concepts

ManagementCommunity HealthHealth Services ResearchHealthcare Quality ImprovementHealth Care QualityHealthcare Service QualityPatient ExperiencePatient SatisfactionPatient-reported OutcomesQuality Of CareOutpatient Care UseOutpatient Care UtilizationOutpatient SatisfactionOutpatient Service QualityPatient Experience Of CarePatient Satisfaction AnalysisPerceived Quality Of CareSatisfaction

References

15

Defining and measuring patient satisfaction with medical care

John E. Ware, Mary K. Snyder, Wendy Wright et al. · Evaluation and Program Planning · 1983 · 1.3K citations

Public Affairs, Health Services Administration, Health Services Research +13

Patient satisfaction as an indicator of quality care.

P D Cleary, Barbara J. McNeil · PubMed · 1988 · 1.1K citations

Public Affairs, Health Services Administration, Quality Management +13

The effects of physician communications skills on patient satisfaction; Recall, and adherence

Edward E. Bartlett, Marsha Grayson, Randol Barker et al. · Journal of Chronic Diseases · 1984 · 367 citations

Social Sciences, Communication, Medical Education +14

Behavioral consequences of consumer dissatisfaction with medical care

John E. Ware · Evaluation and Program Planning · 1983 · 362 citations

Business, Health Behavior, Consumer Behavior +14

The Relationship Between Patients?? Satisfaction With Their Physicians and Perceptions About Interventions They Desired and Received

David S. Brody, Suzanne M. Miller, Caryn Lerman et al. · Medical Care · 1989 · 266 citations

Medicine, Medical Education, Behavioral Medicine +9