Critical Success Factors of E-Government: A Proposed Model for E-Government Implementation

Abstract

This paper draws on the extant literature on e-government policy formulation, implementation and execution. The purpose of the synthesis of this literature is to advance our understanding of the factors leading to success and failure and to elaborate on the underlying enabling and inhibiting conditions. This exercise is significant with respect to research and practice to avoid the pitfalls of imposing universal approaches to research and policy practices. Rather, it draws a distinction between generic (general) and specific (context-contingent) factors. With this fundamental understanding, we can suggest the kind of factors that have strategic importance and which are irrelevant in terms of e-government policy formulations. The paper, further, provides a model for successful e-government implementation