Transforming Negative Work Cultures

Abstract

At a time of unprecedented turbulence and challenge for healthcare organizations, maintaining healthy work environments is of paramount importance. Such environments support the day-to-day work of an organization and link its mission to customer service strategies and goals. We describe an unhealthy work culture and outline a practical approach that healthcare managers and clinical leaders can use to facilitate and sustain cultural transformation. The model is built on the core principles of ownership and investment in service outcomes as well as the life of the organization.