Journal of Knowledge Management · 2003 · 114 citations · 10 references
ManagementKnowledge ManagementStrategyKnowledge CreationOrganizational DevelopmentOrganizational TheoryKnowledge IntegrationKnowledge Management SystemsKnowledge ModelingKnowledge StructuringKnowledge-based ResourcesKnowledge Management StrategyKnowledge Sharing ProcessesKnowledge Sharing TechnologiesOrganizational Knowledge Management SystemsTheoretical DefinitionWork Environment Adaptation
Knowledge management is defined and a theoretical foundation for systemic organizational solutions is presented. The article outlines a process for translating theory into practice to build knowledge management systems. The authors describe creating a knowledge management strategy, designing the system’s technology, and delivering training and organizational development interventions to support the strategy. An example scenario demonstrates how the resulting system operates within an organization’s work environment.
This article describes our process for putting theory into practice to build knowledge management systems. We begin by discussing our definition of knowledge management and describe our theoretical foundation for developing systemic solutions for organizations to manage their knowledge. Next, we describe our process for creating a knowledge management strategy and how we design the technological aspects of a knowledge management system that will enable organizations to achieve their knowledge management strategy. We also describe how we provide training on the completed system and the organizational development interventions necessary to ensure that management and the members of the organization support the strategy. We conclude by providing an example scenario to illustrate how the resulting knowledge management system would operate in an organization’s work environment.
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