Information Processing & Management · 1999 · 84 citations · 38 references
HumanitiesInformation SystemsDocumentationDigital ArchivesDigital Library OrganizationDocument ManagementDocument StructureInformation StructureText StructureDocument Structure DesignInformational Text StructureResearch Article StructureResearch ArticlesResearch JournalsStructural Document AnalysisTextual Transmission Dynamics
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The critical incident technique.
John C. Flanagan · Psychological Bulletin · 1954 · 7.7K citations
Laboratory life: The social construction of scientific facts
J. B. Austin · Social Science & Medicine · 1982 · 2.9K citations