Foundations for system measurement

The balanced scorecard : measures that drive performance

R. S. Caplan · Harvard business review · 1992 · 12.2K citations

Performance Studies, Balanced Scorecard, Performance Measure +3

Using the balanced scorecard as a strategic management system

Robert S. Kaplan, D. P. Norton · Harvard business review · 1996 · 5K citations

Total Quality Management, Firm Performance, Performance Measurement +16

Towards a System of Systems Concepts

Russell L. Ackoff · Management Science · 1971 · 1.1K citations

System Of System, Important Types, Engineering +14

Designing performance measures: a structured approach

Andy Neely, Huw Richards, John Mills et al. · International Journal of Operations & Production Management · 1997 · 593 citations

Total Quality Management, Engineering, Education +16

Methods of Operations Research.

Jenni Hodges, Philip Μ. Morse, George E. Kimball · Journal of the American Statistical Association · 1952 · 543 citations

Operational Management, Engineering, Management +5