Retrial queues with balanced call blending: analysis of single-server and multiserver model

Accessible bibliography on retrial queues

J.R. Artalejo · Mathematical and Computer Modelling · 1999 · 378 citations

Business, Computer Science, Queuing Theory +11

Queueing Models of Call Centers: An Introduction

Ger Koole, Avishai Mandelbaum · Annals of Operations Research · 2002 · 318 citations

Business, Operations Management, Markov Decision Processes +11

Accessible bibliography on retrial queues: Progress in 2000–2009

J.R. Artalejo · Mathematical and Computer Modelling · 2010 · 284 citations

Business, Computer Systems, Probability Theory +15

Queueing model for call blending in call centers

Sandjai Bhulai, Ger Koole · IEEE Transactions on Automatic Control · 2003 · 106 citations

Business, Systems Engineering, Markov Decision Processes +16

Single line queue with repeated demands

K. Farahmand · Queueing Systems · 1990 · 99 citations

Business, Operations Management, Queuing Theory +10