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Understanding the role of an IT artifact in online service continuance: An extended perspective of user satisfaction

Customer SatisfactionSelf-service TechnologyOnline Service ContinuanceOrganizational CommunicationService ResearchTechnology Acceptance ModelInteractive MarketingExtended PerspectiveManagementUser ExperienceConsumer ResearchUser AcceptanceCustomer ParticipationInformation ManagementCommunicationArtsMarketingIt Artifact