Concepedia
Government Information Quarterly · 2013 · 215 citations · 58 references
Open access
E-servicesPublic SectorManagementEducationE-government ServiceTechnologyE-society
58
A Conceptual Model of Service Quality and Its Implications for Future Research
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations
Total Quality Management, Customer Satisfaction, Service Quality +14
The three worlds of welfare capitalism
Choice Reviews Online · 1990 · 16.7K citations
Public Policy, Welfare State, Economics +14
Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.
Gordon Tullock, Albert O. Hirschman · The Journal of Finance · 1970 · 11K citations · Full text
Exit Voice, Organizational Economics, Political Process +24
A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems1
Heinz K. Klein, Michael Myers · MIS Quarterly · 1999 · 5.2K citations
The Duality of Technology: Rethinking the Concept of Technology in Organizations
Wanda J. Orlikowski · Organization Science · 1992 · 4.7K citations
Innovation Adoption, Technological Paradigm, Education +23