Journal of Business Logistics · 1987 · 77 citations · 0 references
ManagementMarketingMarketing ManagementCustomer Relationship ManagementMarketing StrategyStrategic MarketingCustomer Experience ManagementCustomer SatisfactionCustomer Service ManagementCustomer Service OperationsCustomer Service PerformanceService Marketing StrategyCustomer Service Strategy
RANKINGS OF CUSTOMER SERVICE VARIABLES BY DEALERS, END USERS AND ARCHITECTURE AND DESIGN FIRMS IN THE OFFICE SYSTEMS AND FURNITURE INDUSTRY WITH CONCLUSIONS ON THE CUSTOMER SERVICE ROLE IN MARKETI- RANKINGS OF CUSTOMER SERVICE VARIABLES BY DEALERS, END USERS AND ARCHITECTURE AND DESIGN FIRMS IN THE OFFICE SYSTEMS AND FURNITURE INDUSTRY WITH CONCLUSIONS ON THE CUSTOMER SERVICE ROLE IN MARKETING-