MIS Quarterly · 2007 · 285 citations · 61 references
Public HealthInformation SystemsManagement Information SystemsInformation Systems ManagementOrganizational DevelopmentOrganizational LearningDeterminants Of ImplementationImplementation EvaluationImplementation OutcomesImplementation StrategiesInformation ManagementSystem ImplementationComplexityImplementation TheoryTraining Implementation
Research has investigated the main effect of training on information systems implementation success. However, empirical support for this model is inconsistent. We propose a contingent model in which the effect of training on IS implementation success is a function of technical complexity and task interdependence. A meta-analysis of the literature finds strong support for the model, explaining the inconsistent findings reported in the literature. Implications for theory and practice are discussed.
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