Total Quality Management

Quality-Control Handbook.

W. Grant Ireson, Joseph M. Juran · Journal of the American Statistical Association · 1952 · 2.9K citations

The Rhetoric and Reality of Total Quality Management

Mark Zbaracki · Administrative Science Quarterly · 1998 · 898 citations

Total Quality Management, Customer Satisfaction, Quality Cost +4

Organization Science, Managers, and Language Games

W. Graham Astley, Raymond F. Zammuto · Organization Science · 1992 · 504 citations

Organizing (Management), Organizational Systems, Organizational Communication +14

Total Quality Management:

Burton Gummer · Administration in Social Work · 1996 · 147 citations

Total Quality Management, Quality Assurance, Engineering +3

Learning in U.S. and Soviet foreign policy

Choice Reviews Online · 1992 · 127 citations

International Relations, Learning Theory, Education +5