PubMed · 2004 · 17 citations · 8 references
ManagementHealth Care ManagementQuality ManagementHealth Care Strategic ManagementHealthcare Quality ImprovementQuality ImprovementHealth Care OrganizationsHealth Care QualityHealth FinancingHealthcare Quality ManagementQuality Improvement StrategyQuality Of CareHealth Care EconomicsHealth Care Process ImprovementHealth Care Quality MeasurementHealthcare Service ImprovementQuality Improvement FrameworksQuality Improvement PlanningQuality Improvement ReformQuality Of Care Evaluation
To address widespread deficiencies in the quality of health care, the authors argue that health care organizations need to be able to make a "business case" for improving quality--a compelling rationale for financial investment in quality improvement programs. The authors' framework for such a business case is organized around three broad areas: direct financial considerations, strategic considerations, and internal organizational considerations. Within these categories, they offer a total of 10 specific business case arguments, with examples, for investing in quality improvement.
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Collaborative advantage: The art of alliances
Rosabeth Moss Kanter · Harvard business review · 1994 · 1.5K citations