Applying the ISO9126 Model to the evaluation of an e-learning system

Abstract

Despite the widespread use of e-learning systems and the considerable investment in purchasing or developing them in house, there is no consensus on a standard framework for evaluating system quality. This paper proposes the ISO 9126 Quality Model as a useful tool for evaluating such systems, particularly for teachers and educational administrators. The authors demonstrate the validity of the model in a case study in which they apply it to a commonly available e-learning system and show how it can be used to detect design flaws. It is proposed that the metric would be applicable to other e-learning systems and could be used as the basis for a comparison to inform purchase decisions.