Concepedia

The relationships among quality, value, satisfaction and behavioral intention in health care provider choice

Kui-Son Choi, Woo-Hyun Cho, Sunhee Lee, Hanjoon Lee, Chankon Kim

Journal of Business Research · 2002 · 542 citations · 44 references

Open access

Concepts

ManagementHealth BehaviorQuality ManagementHealth Care Quality ManagementHealth PsychologyHealth Services ResearchCustomer SatisfactionHealth Care QualityHealthcare Service QualityPatient SatisfactionPatient-provider RelationshipsQuality Of CareBehavioral Intentions In HealthcarePerceived Quality Of CareProvider ChoiceQuality Of Care PerceptionsQuality Perceptions

References

44

Comparative fit indexes in structural models.

Peter M. Bentler · Psychological Bulletin · 1990 · 23.9K citations

Social Sciences, Biostatistics, Econometrics +15

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations

Management, Marketing, Quality Management +16

Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence

Valarie A. Zeithaml · Journal of Marketing · 1988 · 12.7K citations · Full text

Business, Marketing, Marketing Management +17

The Behavioral Consequences of Service Quality

Valarie A. Zeithaml, Leonard L. Berry, A. Parasuraman · Journal of Marketing · 1996 · 8.7K citations

Business, Marketing, Marketing Management +14

Satisfaction: a behavioral perspective on the consumer

Choice Reviews Online · 2010 · 6.1K citations

Business, Marketing, Psychology +17