Aspects of training and remuneration in the accommodation industry

Abstract

It has long been recognised that effective staff training and remuneration allows an organisation to provide a unique and differentiating standard of service in industry, resulting in increased profitability to service providers. The purpose of this research study is to investigate the training strategies, and hence the training profile, of organisations within the accommodation sector. The extent and role of training and remuneration is examined in local independent accommodation providers, and then compared to the larger, chain operations. The quantitative findings are complimented with qualitative research undertaken through interviews with human resource (HR) managers from a number of international hotels in both Perth and Singapore. This mixed method of analysis approach is used to determine the extent of relationship between local accommodation providers and international chains. HR practices in the industry were viewed in Singapore as being very traditional in both the multi‐chain hotels, failing to keep up with new practices and technology, and focusing on administrative rather than strategic goals. No comments on practices in Australia were forthcoming, but it is probable that practices are also very traditional.