Trust and trouble; Building interpersonal trust within organizations

Abstract

Frédérique Six (1962) studied Environmental Engineering at\nWageningen University. Upon graduation in 1987 she joined McKinsey & Company as a\nbusiness analyst and obtained her MBA at INSEAD (Fontainebleau, France) in 1988. She\nrejoined McKinsey & Company as an associate and worked in the Amsterdam and London\noffices from 1989-1993 providing management consulting services to top management of\nlarge corporations and government institutions. From 1993 through 1999 she worked with\nKPMG Environmental Consulting as a senior management consultant and with KPMG\nInspire Foundation as a senior researcher researching new ways of organizing. She has coedited\nThe trust process, empirical studies of the determinants and the process of trust\ndevelopment (with Bart Nooteboom, Edward Elgar, 2003). In 2004 she obtained her Ph.D.\nin management at Erasmus University Rotterdam and joined the department of Public\nAdministration and Organization Science at Free University (Amsterdam). Her research\nfocuses on integrity and trust within and between organizations in both public and private\nsector. Her research interests are integrity dilemmas; dynamics of trust processes in work\nrelations; creating structures and processes that stimulate integrity and trust; creating\nconditions for learning, innovation and change in organizations; tackling social challenges\nwith dialogue in issue networks, social entrepreneurship and social partnerships.