Publication | Closed Access
Questionnaire Administration Via the WWW: A Validation & Reliability Study for a User Satisfaction Questionnaire.
58
Citations
3
References
1997
Year
Customer SatisfactionReliability StudyEngineeringEducational PsychologyPsychometricsClassical Test TheoryQuestionnaire Administration ViaPsychologySocial SciencesManagementMd TelReliabilityCognitive ScienceBehavioral SciencesUsability EngineeringUser ExperienceUser EvaluationBen Harper DeptPerformance StudiesMaryland College ParkCognitive AutomationUser NeedCognitive System EngineeringAutomationHuman-computer InteractionUser Satisfaction QuestionnairePatient SatisfactionSurvey Methodology
Ben Harper Dept. of Laura Slaughter College Kent Norman Dept. of Psychology Lab for of Library and Psychology Lab for Automation Psychology Information Services Automation Psychology University of Maryland (CLIS) University of University of Maryland College Park, MD Tel: (301) Maryland College Park, College Park, MD Tel: (301) 405-5936 bharper@wam.umd.edu MD Tel: (301) 405-5938 405-5924 kn8@umail.umd.edu lauras@wam.umd.edu
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