Ticket Queue Management

Ticket Queue Management is a systematic framework within Security Operations Center Management that governs the prioritization, assignment, tracking, and resolution of security incident tickets to ensure efficient workflow and timely response.

Publications

119

Citations

Authors

Institutions

Publications per year

2017–2026

Parents

Security Operations Center Management

Publications

Service Performance Analysis and Improvement for a Ticket Queue with Balking Customers

Susan H. Xu, Long Gao, Jihong Ou · Management Science · 2007 · 66 citations

Business, Operations Management, Performance Measurement +16

To Wait or Not to Wait: The Theory and Practice of Ticket Queues

Kaan Kuzu, Long Gao, Susan H. Xu · Manufacturing & Service Operations Management · 2019 · 25 citations

Business, Decision Sciences, Forecasting +16

Android suburban railway ticketing with GPS as ticket checker

S. Karthick, A Velmurugan. · 2012 · 17 citations

Computing, Computer Systems, Information Technology +10

On non-equilibria threshold strategies in ticket queues

Yoav Kerner, Eliran Sherzer, Mor Ann Yanco · Queueing Systems · 2017 · 11 citations

Business, Decision Sciences, Game Theory +13

Digirail- The Digital Railway System and Dynamic Seat Allocation

Sunil Mhamane, Pranav Shriram · 2018 2nd International Conference on I-SMAC (IoT in Social, Mobile, Analytics and Cloud) (I-SMAC)I-SMAC (IoT in Social, Mobile, Analytics and Cloud) (I-SMAC), 2018 2nd International Conference on · 2018 · 11 citations

Management, Computer Science, Information Technology +12

1–5 of 4

Authors

LG
Long Gao
University of California, Riverside, United States
2 publications · 91 citations
2
h-index
SH
Susan H. Xu
Pennsylvania State University, United States
2 publications · 91 citations
2
h-index
JO
Jihong Ou
National University of Singapore, Singapore
1 publications · 66 citations
1
h-index
KK
Kaan Kuzu
University of Wisconsin–Milwaukee, United States
1 publications · 25 citations
1
h-index
ES
Eliran Sherzer
Ariel University, Israel
1 publications · 11 citations
1
h-index

1–5 of 9

Institutions

1–7 of 5

Venues

Queueing Systems
1 publications · 11 citations
1
h-index
Management Science
1 publications · 66 citations
1
h-index
Manufacturing & Service Operations Management
1 publications · 25 citations
1
h-index
2018 2nd International Conference on I-SMAC (IoT in Social, Mobile, Analytics and Cloud) (I-SMAC)I-SMAC (IoT in Social, Mobile, Analytics and Cloud) (I-SMAC), 2018 2nd International Conference on
Conference · 1 publications · 11 citations

1–4