Concepedia

Service Reliability Evaluation

Service Reliability Evaluation is a systematic methodological framework within service quality assessment that specifically measures the consistency and dependability of service delivery over time under defined conditions.

123

Publications

4.6K

Citations

316

Authors

145

Institutions

Publications per year

2017–2026

25

Parents

Publications

123

Application of Fuzzy AHP and Fuzzy MARCOS Approach for the Evaluation of E-Service Quality in the Airline Industry

Mahmut Bakır, Özlem Atalık · Decision Making Applications in Management and Engineering · 2021 · 188 citations · Full text

, , +17

Dynamic Web Service Selection for Reliable Web Service Composition

San‐Yih Hwang, Ee‐Peng Lim, Chien-Hsiang Lee et al. · IEEE Transactions on Services Computing · 2008 · 184 citations · Full text

, , +17

Physical distribution service quality in Internet retailing: service pricing, transaction attributes, and firm attributes

Elliot Rabinovich, Joseph P. Bailey · Journal of Operations Management · 2003 · 175 citations

, , +14

Customer control and evaluation of service validity and reliability

W. Fred van Raaij, Ad Pruyn · Psychology and Marketing · 1998 · 169 citations

, , +16

Physical Distribution Service Quality In Internet Retailing: Service Pricing, Transaction Attributes, and Firm Attributes

Elliot Rabinovich, Joseph P. Bailey · SSRN Electronic Journal · 2006 · 123 citations · Full text

, , +14

1–5 of 123

Authors

316

  1. RB
    R. Billinton

    University of Saskatchewan, Canada

    3 publications · 85 citations

    3

    h-index

  2. NV
    Niels van Oort

    Delft University of Technology, Netherlands

    3 publications · 101 citations

    3

    h-index

  3. NM
    Nicola Mazzocca

    University of Naples Federico II, Italy

    3 publications · 60 citations

    3

    h-index

  4. SH
    San‐Yih Hwang

    National Sun Yat-sen University, Taiwan

    2 publications · 219 citations

    2

    h-index

  5. MS
    Marco Scarpa

    University of Messina, Italy

    2 publications · 40 citations

    2

    h-index

1–5 of 316

Institutions

145

  1. Beihang University

    Beijing, China

    5 h-index

    17 publications

    635 citations

  2. Arizona State University

    Tempe, United States

    3 h-index

    6 publications

    618 citations

  3. University of Saskatchewan

    Saskatoon, Canada

    3 h-index

    7 publications

    198 citations

  4. University of Naples Federico II

    Naples, Italy

    3 h-index

    10 publications

    194 citations

  5. Beijing University of Posts and Telecommunications

    Beijing, China

    3 h-index

    13 publications

    310 citations

  6. University of Messina

    Messina, Italy

    3 h-index

    12 publications

    279 citations

  7. Massachusetts Institute of Technology

    Cambridge, United States

    3 h-index

    6 publications

    221 citations

  8. Beijing University of Technology

    Beijing, China

    2 h-index

    3 publications

    132 citations

1–8 of 145

Venues

  1. IEEE Transactions on Power Systems

    6 publications · 250 citations

    6

    h-index

  2. 4

    h-index

  3. 4

    h-index

  4. Reliability Engineering & System Safety

    3 publications · 263 citations

    3

    h-index

  5. IEEE Transactions on Parallel and Distributed Systems

    TPDS · 3 publications · 95 citations

    3

    h-index

1–5