Concepedia
Statistics
Publications
5
Citations
307
H-Index
Active since
2007
Affiliations
Anadolu University(Current)
Eskişehir City Hospital
Eskisehir Technical University
Özlem Atalık is an author at Anadolu University specializing in customer satisfaction, marketing, and consumer behavior.
Publications per year
2007–2021
Application of Fuzzy AHP and Fuzzy MARCOS Approach for the Evaluation of E-Service Quality in the Airline Industry
Mahmut Bakır, Özlem Atalık · Decision Making Applications in Management and Engineering · 2021 · 188 citations · Full text
Business, Decision Sciences, Marketing +17
The Role of In-Flight Service Quality on Value for Money in Business Class: A Logit Model on the Airline Industry
Özlem Atalık, Mahmut Bakır, Şahap Akan · Administrative Sciences · 2019 · 39 citations · Full text
Business, Business Economics, Marketing +13
Customer complaints about airline service: a preliminary study of Turkish frequent flyers
Özlem Atalık · Management Research News · 2007 · 35 citations
Management, Marketing, Consumer Behavior +9
A Study to Determine the Effects of Customer Value on Customer Loyalty in Airline Companies Operating: Case of Turkish Air Travellers
Özlem Atalık, Melike Arslan · International Journal of Business and Management · 2009 · 31 citations · Full text
Business, Marketing, Marketing Management +14
Voice of Turkish Customer: Importance of Expectations and Level of Satisfaction at Airport Facilities
Özlem Atalık · Review of European Studies · 2009 · 14 citations · Full text
Management, Marketing, Operations Management +17
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