Concepedia

Service Quality Competition

Service Quality Competition is a form of non-price competition in insurance markets where firms differentiate themselves through the superiority of customer service, claims processing efficiency, policyholder support, and overall service delivery to gain market share.

109

Publications

5.5K

Citations

202

Authors

157

Institutions

Publications per year

2017–2026

21

Parents

Publications

109

Driven to Tiers: Socioeconomic and Racial Disparities in the Quality of Nursing Home Care

Vincent Mor, Jacqueline Zinn, Joseph Angelelli et al. · Milbank Quarterly · 2004 · 487 citations · Full text

, , +14

Competition and Quality: Evidence From the Nhs Internal Market 1991–9

Carol Propper, Simon Burgess, Denise Gossage · The Economic Journal · 2007 · 314 citations · Full text

, , +13

Competition and Service Quality in the U.S. Airline Industry

Michael J. Mazzeo · Review of Industrial Organization · 2003 · 306 citations

, , +14

Customer-Driven Misconduct: How Competition Corrupts Business Practices

Victor Manuel Bennett, Lamar Pierce, Jason A. Snyder et al. · Management Science · 2013 · 199 citations

, , +14

Hospital Competition and Quality with Regulated Prices*

Kurt Richard Brekke, Luigi Siciliani, Odd Rune Straume · Scandinavian Journal of Economics · 2011 · 193 citations · Full text

, , +14

1–5 of 109

Authors

202

  1. OR
    Odd Rune Straume

    University of Minho, Portugal

    7 publications · 398 citations

    7

    h-index

  2. LS
    Luigi Siciliani

    University of York, United Kingdom

    7 publications · 398 citations

    7

    h-index

  3. RC
    Roberto Cellini

    University of Catania, Italy

    6 publications · 157 citations

    6

    h-index

  4. TW
    Tilman Wolf

    University of Massachusetts Amherst, United States

    3 publications · 88 citations

    3

    h-index

  5. MB
    Matí­as Busso

    Inter-American Development Bank, United States

    3 publications · 91 citations

    3

    h-index

1–5 of 202

Institutions

157

  1. University of York

    York, United Kingdom

    9 h-index

    9 publications

    466 citations

  2. University of Catania

    Catania, Italy

    7 h-index

    7 publications

    170 citations

  3. University of Minho

    Braga, Portugal

    7 h-index

    7 publications

    398 citations

  4. University of Bergen

    Bergen, Norway

    5 h-index

    5 publications

    143 citations

  5. University of Gothenburg

    Gothenburg, Sweden

    4 h-index

    6 publications

    151 citations

  6. University of Maryland, College Park

    College Park, United States

    3 h-index

    4 publications

    104 citations

  7. University of California, Berkeley

    Berkeley, United States

    3 h-index

    3 publications

    195 citations

  8. The University of Texas at Austin

    Austin, United States

    3 h-index

    5 publications

    248 citations

1–8 of 157

Venues

  1. SSRN Electronic Journal

    Repository · 7 publications · 216 citations

    7

    h-index

  2. European Journal of Operational Research

    4 publications · 246 citations

    4

    h-index

  3. Journal of Health Economics

    4 publications · 289 citations

    4

    h-index

  4. Management Science

    4 publications · 471 citations

    4

    h-index

  5. Managing Service Quality

    MSQ · 3 publications · 141 citations

    3

    h-index

1–5