Concepedia

Service Delivery Transparency

Service Delivery Transparency is a governance mechanism that systematically discloses information regarding the performance, processes, and outcomes of public service provision to enhance accountability, enable citizen oversight, and improve the quality and equity of service delivery within the framework of administrative transparency.

30

Publications

987

Citations

66

Authors

41

Institutions

Publications per year

2017–2026

13

Parents

Publications

30

Do They Work? Assessing the Impact of Transparency and Accountability Initiatives in Service Delivery

Anuradha Joshi · Development Policy Review · 2013 · 208 citations · Full text

, , +13

Citizen engagement in public services in low‐ and middle‐income countries: A mixed‐methods systematic review of participation, inclusion, transparency and accountability (PITA) initiatives

Hugh Waddington, Ada Sonnenfeld, Juliette Finetti et al. · Campbell Systematic Reviews · 2019 · 68 citations · Full text

, , +17

Managing social media recovery: The important role of service recovery transparency in retaining customers

Andreawan Honora, Wen‐Hai Chih, Kaiyu Wang · Journal of Retailing and Consumer Services · 2021 · 65 citations

, , +16

Snapshot of Public Service Quality in the Center for Integrated Business Service (CIBS), Cooperative Micro Small and Medium Enterprises (CMSME), Maluku Province, Indonesia

Zainal Abidin Rengifurwarin, Haedar Akib, Jasruddin Jasruddin et al. · Journal of Entrepreneurship Education · 2018 · 55 citations

, , +17

Crowdsourcing accountability: ICT for service delivery

Guy Grossman, Melina Platas, Jonathan Rodden · World Development · 2018 · 52 citations · Full text

, , +16

1–5 of 30

Authors

66

  1. RM
    Renata Mendes de Araújo

    Universidade Federal do Estado do Rio de Janeiro, Brazil

    2 publications · 29 citations

    2

    h-index

  2. AJ
    Anuradha Joshi

    Institute of Development Studies, United Kingdom

    2 publications · 221 citations

    2

    h-index

  3. MB
    Marco Bisogno

    University of Salerno, Italy

    1 publications · 11 citations

    1

    h-index

  4. DM
    Divya Mittal

    ICFAI Foundation for Higher Education, India

    1 publications · 13 citations

    1

    h-index

  5. HA
    Haedar Akib

    State University of Makassar, Indonesia

    1 publications · 55 citations

    1

    h-index

1–5 of 66

Institutions

41

  1. University of Pennsylvania

    Philadelphia, United States

    2 h-index

    2 publications

    64 citations

  2. ICFAI Foundation for Higher Education

    Hyderabad, India

    2 h-index

    3 publications

    49 citations

  3. ICFAI Business School

    Hyderabad, India

    2 h-index

    3 publications

    49 citations

  4. National Dong Hwa University

    Hualien City, Taiwan

    1 h-index

    2 publications

    130 citations

  5. HUN-REN Institute for Computer Science and Control

    Budapest, Hungary

    1 h-index

    5 publications

    100 citations

  6. Universidade de São Paulo

    São Paulo, Brazil

    1 h-index

    1 publications

    18 citations

  7. University of Limpopo

    Polokwane, South Africa

    1 h-index

    1 publications

    11 citations

  8. People’s University

    Bhopal, India

    1 h-index

    1 publications

    13 citations

1–8 of 41

Venues

  1. SSRN Electronic Journal

    Repository · 3 publications · 62 citations

    3

    h-index

  2. Public Money & Management

    2 publications · 59 citations

    2

    h-index

  3. Journal of Entrepreneurship Education

    1 publications · 55 citations

    1

    h-index

  4. Social Inclusion

    1 publications · 29 citations

    1

    h-index

  5. Jurnal Penelitian Hukum De Jure

    1 publications · 15 citations

    1

    h-index

1–5