Concepedia

Service Blueprint Evaluation

Service Blueprint Evaluation is a methodological framework within service evaluation that systematically assesses the accuracy, feasibility, and effectiveness of a service blueprint by analyzing the alignment between customer journey stages, organizational processes, and tangible and intangible service components.

17

Publications

500

Citations

49

Authors

26

Institutions

Publications per year

2017–2026

8

Parents

Publications

17

Service design for intelligent parking based on theory of inventive problem solving and service blueprint

Ching‐Hung Lee, Yu-Hui Wang, Amy J.C. Trappey · Advanced Engineering Informatics · 2014 · 68 citations

, , +15

In-flight NCCI management by combining the Kano model with the service blueprint: A comparison of frequent and infrequent flyers

Mi-Jeong Go, Insin Kim · Tourism Management · 2018 · 65 citations

, , +12

Development of a service blueprint for the online-to-offline integration in service

Do-Hyeon Ryu, Chiehyeon Lim, Kwang-Jae Kim · Journal of Retailing and Consumer Services · 2019 · 62 citations · Full text

, , +14

Autonomous Transportation Systems and Services Enabled by the Next-Generation Network

Linlin You, Junshu He, Wei Wang et al. · IEEE Network · 2022 · 40 citations

, , +14

Improving the Service Operations of Fast-food Restaurants

Agnes Kanyan, Lizsberth Ngana, Boo Ho Voon · Procedia - Social and Behavioral Sciences · 2016 · 33 citations · Full text

, , +13

1–5 of 17

Authors

49

  1. AK
    André Kushniruk

    University of Victoria, Canada

    1 publications · 16 citations

    1

    h-index

  2. CD
    Carina de Morais Neves

    Universidade Federal de Minas Gerais, Brazil

    1 publications · 17 citations

    1

    h-index

  3. MC
    Ming Cai

    Sun Yat-sen University, China

    1 publications · 40 citations

    1

    h-index

  4. HC
    Hyun Cheol Lee

    Korea Aerospace University, South Korea

    1 publications · 23 citations

    1

    h-index

  5. AJ
    Amy J.C. Trappey

    National Tsing Hua University, Taiwan

    1 publications · 68 citations

    1

    h-index

1–5 of 49

Institutions

26

  1. IBM (Italy)

    Milan, Italy

    1 h-index

    1 publications

    20 citations

  2. Universidade Federal do Rio de Janeiro

    Rio de Janeiro, Brazil

    1 h-index

    1 publications

    17 citations

  3. University of Victoria

    Victoria, Canada

    1 h-index

    3 publications

    48 citations

  4. Pohang University of Science and Technology

    Pohang, South Korea

    1 h-index

    2 publications

    124 citations

  5. Hongik University

    Seoul, South Korea

    1 h-index

    1 publications

    23 citations

  6. National Taipei University of Technology

    Taipei, Taiwan

    1 h-index

    2 publications

    136 citations

  7. Universiti Malaysia Sarawak

    Kuching, Malaysia

    1 h-index

    3 publications

    99 citations

  8. University of St. Thomas - Minnesota

    Saint Paul, United States

    1 h-index

    3 publications

    30 citations

1–8 of 26

Venues

  1. IEEE Network

    1 publications · 40 citations

    1

    h-index

  2. Advanced Engineering Informatics

    1 publications · 68 citations

    1

    h-index

  3. Journal of Sustainable Tourism

    1 publications · 21 citations

    1

    h-index

  4. Tourism Management

    1 publications · 65 citations

    1

    h-index

  5. Processes

    1 publications · 28 citations

    1

    h-index

1–5