Concepedia

Reverse Logistics Service Quality

Reverse Logistics Service Quality is a performance construct that evaluates the effectiveness, efficiency, and customer satisfaction of processes involved in the return, recovery, and recycling of products and materials, differentiating it from forward logistics service quality by its focus on post-consumption flow and value retention.

32

Publications

4K

Citations

94

Authors

63

Institutions

Publications per year

2017–2026

12

Parents

Publications

32

Developing a Theory of Reverse Logistics

Shad Dowlatshahi · INFORMS Journal on Applied Analytics · 2000 · 717 citations

, , +17

A hybrid approach using ISM and fuzzy TOPSIS for the selection of reverse logistics provider

Shaligram Pokharel, P. Sasi Kumar · Resources Conservation and Recycling · 2009 · 626 citations

, , +13

A holistic approach for selecting a third-party reverse logistics provider in the presence of vagueness

Tuğba Efendigil, Semih Önüt, Elif Kongar · Computers & Industrial Engineering · 2007 · 284 citations

, , +10

The dynamic design of a reverse logistics network from the perspective of third-party logistics service providers

Hokey Min, Hyun-Jeung Ko · International Journal of Production Economics · 2007 · 265 citations

, , +16

Fermatean fuzzy CRITIC-EDAS approach for the selection of sustainable third-party reverse logistics providers using improved generalized score function

Arunodaya Raj Mishra, Pratibha Rani, Kiran Pandey · Journal of Ambient Intelligence and Humanized Computing · 2021 · 214 citations · Full text

, , +16

1–5 of 32

Authors

94

  1. BT
    Benjamin T. Hazen

    U.S. Air Force Institute of Technology, United States

    2 publications · 167 citations

    2

    h-index

  2. PG
    Patrícia Guarnieri

    Universidade de Brasília, Brazil

    1 publications · 142 citations

    1

    h-index

  3. HH
    Hui Han

    China University of Petroleum, East China, China

    1 publications · 154 citations

    1

    h-index

  4. JL
    José Leonardo da Silveira Guimarães

    Universidade Estadual Paulista (Unesp), Brazil

    1 publications · 46 citations

    1

    h-index

  5. HM
    Hokey Min

    Bowling Green State University, United States

    1 publications · 265 citations

    1

    h-index

1–5 of 94

Institutions

63

  1. University of Southern Denmark

    Odense, Denmark

    3 h-index

    3 publications

    850 citations

  2. Arab Academy for Science, Technology, and Maritime Transport

    Alexandria, Egypt

    2 h-index

    6 publications

    255 citations

  3. University of Tennessee at Knoxville

    Knoxville, United States

    2 h-index

    2 publications

    167 citations

  4. Free University of Bozen-Bolzano

    Bolzano, Italy

    1 h-index

    1 publications

    47 citations

  5. U.S. Air Force Institute of Technology

    Dayton, United States

    1 h-index

    2 publications

    100 citations

  6. University of Missouri–Kansas City

    Kansas City, United States

    1 h-index

    1 publications

    717 citations

  7. Korea Maritime Institute

    Seoul, South Korea

    1 h-index

    1 publications

    265 citations

  8. Kyung Hee University

    Seoul, South Korea

    1 h-index

    1 publications

    18 citations

1–8 of 63

Venues

  1. Journal of Cleaner Production

    4 publications · 477 citations

    4

    h-index

  2. Expert Systems with Applications

    3 publications · 301 citations

    3

    h-index

  3. Computers & Industrial Engineering

    2 publications · 411 citations

    2

    h-index

  4. Sustainability

    2 publications · 107 citations

    2

    h-index

  5. International Journal of Production Economics

    2 publications · 382 citations

    2

    h-index

1–5