Return Behavior Analysis

Return Behavior Analysis is an analytical framework within omnichannel analytics that systematically examines customer re-engagement patterns and post-purchase traversal dynamics across multiple touchpoints to identify behavioral drivers and decision pathways distinguishing repeat interactions from initial engagements.

80

Publications

5.4K

Citations

219

Authors

127

Institutions

Publications per year

2017–2026

26

Authors

219

  1. WF
    William Fung

    Duke University, United States

    3 publications · 353 citations

    3

    h-index

  2. DA
    David A. Hsieh

    Duke University, United States

    3 publications · 353 citations

    3

    h-index

  3. MK
    M. Kabir Hassan

    University of New Orleans, United States

    2 publications · 114 citations

    2

    h-index

  4. NS
    Nachiketa Sahoo

    Carnegie Mellon University, United States

    2 publications · 258 citations

    2

    h-index

  5. XL
    Xiaolin Li

    London School of Economics and Political Science, United Kingdom

    2 publications · 42 citations

    2

    h-index

1–5 of 219

Venues

  1. Transfusion

    8 publications · 450 citations

    8

    h-index

  2. SSRN Electronic Journal

    Repository · 7 publications · 345 citations

    7

    h-index

  3. The Journal of Finance

    5 publications · 1.2K citations

    5

    h-index

  4. Journal of Retailing and Consumer Services

    2 publications · 99 citations

    2

    h-index

  5. Information Systems Research

    ISR · 2 publications · 359 citations

    2

    h-index

1–5